The Roles and Responsibilities of a Certified Quality Manager

In an organisation, industrial quality managers direct and supervise the processes of production, so that the resulting products are of high standards. Such accredited professionals oversee the production team as well lead and motivate it.

A certified quality manager (CQM) is responsible for identifying the ways of fixing production errors, if any. He also has to suggest methods of improving the efficiency of these processes, such that they yield maximum profit.

Additionally, he may have to train workers in case a new process comes up. He is also the person who manages the purchase of raw materials and goods needed for the processes. He monitors customer satisfaction as well

How do such professionals operate?

A CQM applies strategies that are effective for the operations of an organisation. He is responsible for the upkeep and implementation of QMS (Quality Management Systems) within the organisation.

Not only do they have to come up with innovative and reliable techniques of production, but also initiate them and assess relevant data to maintain the high standards of each product that results.

What are the requisites for the designation?

A bachelor’s degree in business administration and management is desired for such professionals. However, at times, the designation can be earned by working one’s way up within the organisation. The job roles are learnt in the process and the intricacies understood.

Attending a certified quality manager course in Dubai can help professionals find more job opportunities than others. An added advantage is practical work experience in the field. In fact, to acquire the accreditation, a professional must have at least ten years of experience in industrial production. Of this duration, five years should be dedicated to decision making alone.

The examination:

The certification can be obtained by taking a four-hour test, which will comprise of 150 multiple choice questions and two essay-type questions. Those who qualify must get re-certified every three years either by appearing in another examination or via the submission of certain documentations.

These documentations shall include evidence that the CQM has continued activities like attending training sessions, publishing papers in journals, books, or acquiring other certifications.

Need reasons to pursue the accreditation?

• You will gain professional maturity.
• The accreditation will facilitate lifelong learning.
• You will learn the latest skills and methodologies.
• It’s a chance to broaden your quality management knowledge bank.
• The accreditation will have a direct positive impact on your salary.
• You could earn more recognition within your organisation.
• It will place you in a professionally advanced position in the eyes of recruiters.

No, this never means that a non-certified quality manager knows nothing. Instead, it means that a certified quality manager surely knows everything. And of course, when the two are sitting for an interview, the latter will always be preferred.

The accreditation definitely enables peer recognition. So, find your time, understand the expectations associated with the job role, attend a course, and expect a surge of incredible opportunities coming your way.